Refund policy

🌸 EPIGLAM Refund Policy

At EPIGLAM, your satisfaction is our priority. We stand by the quality of our skincare products and want you to feel confident in your purchase. If for any reason you’re not fully satisfied, we're here to help.

🧴 Returns & Refunds

Due to the hygienic nature of skincare products, we unfortunately cannot accept returns or offer refunds on opened or used items.

However, we do offer refunds or replacements in the following cases:

✅ Eligible for Refund or Replacement If:

  • You received a damaged product (e.g., broken pump, leaked packaging)

  • The product delivered is wrong or missing

  • Your order was lost in transit

To request a refund or replacement, please contact us at Hiepiglam@gmail.com within 7 days of receiving your order.

Include:

  • Order number

  • Clear photos of the product and packaging

  • A short explanation of the issue

🚫 Non-Refundable Items

We do not offer refunds for:

  • Opened or used products

  • Change of mind

  • Delayed shipments due to courier issues (unless lost completely)

🔄 Cancellations

Orders can be cancelled within 1 hour of placement, provided they haven’t been processed or shipped. After that, cancellations are not guaranteed.

If you have any concerns or need help, our team is always here for you. Reach out at Hi@epiglam.com, and we’ll do our best to make things right.

Thank you for choosing EPIGLAM ✨