Return & Refund Policy

 

At EPIGLAM, we prioritize the satisfaction of our customers by ensuring that our skincare products meet the highest standards of quality and care. The personal nature of skincare necessitates a stringent policy regarding returns and refunds, which is designed to protect both the consumer and the integrity of our products.

It is important to note that we do not accept returns or offer refunds on opened or used products. This policy is in place to maintain hygiene and safety standards, as skincare products are often sensitive to contamination once opened. Therefore, we encourage customers to carefully consider their purchases before opening any product.

In instances where a product does not meet expectations due to specific issues, we offer a replacement or refund under the following conditions:

  • The product received is damaged or leaking.
  • An incorrect or missing item was delivered.
  • The package was lost in transit.

To initiate a return or refund request, customers must contact us at Hi@epiglam.com within 7 days of receiving their order. It is essential to include the order number along with clear photographs that illustrate the issue at hand. This information will facilitate a prompt resolution to the concern.

There are certain scenarios in which refunds cannot be issued. These include:

  • Opened or used items, as mentioned previously.
  • Change of mind after purchase, which reflects the importance of making informed decisions prior to product use.
  • Delays caused by shipping providers, which are beyond our control and do not affect the quality of the product itself.

By adhering to these guidelines, we aim to foster a transparent and trustworthy relationship with our customers. Our commitment to quality assurance and customer satisfaction remains unwavering, and we strive to address any concerns with the utmost professionalism and efficiency.

For further inquiries or assistance, please do not hesitate to reach out to our customer support team. Your satisfaction is our priority, and we are here to help you navigate any issues that may arise.